Last updated: January 2026
1. Introduction
AeroNexus Pte. Ltd. ("AeroNexus", "we", "us", or "our") is committed to protecting the privacy and security of personal data entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
By using our website, engaging our services, or providing us with your personal data, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal data:
- Contact information: Name, email address, phone number, company name, job title, and mailing address
- Service-related data: Project details, site locations, survey specifications, and requirements shared during consultations and engagements
- Aerial data: Images, video footage, point clouds, and geospatial data captured during drone operations at client sites
- Account information: Login credentials for clients accessing our reporting dashboard or training portal
- Payment information: Billing details and transaction records processed through our secure payment providers
- Website usage data: IP address, browser type, pages visited, time spent on site, and referral source collected through cookies and analytics tools
- Communication records: Emails, chat messages, and phone call records related to service enquiries and support
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- To provide, deliver, and improve our drone services, training programmes, and rental offerings
- To process enquiries, quotes, bookings, and service requests
- To generate aerial survey reports, inspection analyses, and other deliverables for clients
- To communicate with you about your projects, account status, and service updates
- To process payments and maintain financial records
- To send marketing communications about our services, events, and industry insights (with your consent)
- To comply with regulatory requirements, including those set by the Civil Aviation Authority of Singapore (CAAS)
- To improve our website, technology platforms, and service quality
- To protect the safety and security of our operations, staff, and clients
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your data with:
- Service providers: Cloud hosting providers, payment processors, and analytics tools that support our operations, subject to strict data protection agreements
- Regulatory authorities: CAAS, the Personal Data Protection Commission (PDPC), or other government agencies when required by law or regulation
- Professional advisors: Auditors, legal counsel, and insurance providers as necessary for business operations
- Client-authorised parties: Third parties designated by our clients to receive project deliverables and reports
All third-party recipients are required to maintain appropriate security measures and use your data only for the purposes for which it was shared.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. These include:
- Essential cookies: Required for website functionality, including navigation and form submissions
- Analytics cookies: Used to understand how visitors interact with our website, helping us improve content and user experience
- Marketing cookies: Used to deliver relevant advertisements and measure campaign effectiveness (only with your consent)
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
- Encryption of data in transit and at rest
- Secure access controls and authentication for our systems and platforms
- Regular security assessments and vulnerability testing
- Staff training on data protection and information security practices
- Secure data storage with reputable cloud service providers
While we take all reasonable precautions, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your data.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Aerial survey data and project deliverables are retained for the duration specified in client agreements, after which they are securely deleted unless retention is requested or legally required.
8. Your Rights
Under the PDPA, you have the right to:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete personal data
- Withdrawal of consent: Withdraw your consent for the collection, use, or disclosure of your personal data at any time (subject to legal and contractual restrictions)
- Data portability: Request a copy of your personal data in a commonly used format
To exercise any of these rights, please contact our Data Protection Officer using the details below. We will respond to your request within 30 business days.
9. International Transfers
Your data may be processed or stored in jurisdictions outside of Singapore where our service providers operate. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with the PDPA and applicable data protection standards.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
- Email: privacy@aeronexus.com
- Phone: +65 0000 0000
- Address: AeroNexus Pte. Ltd., Singapore
You may also contact the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg if you believe your data protection rights have not been adequately addressed.