Last updated: January 2026
1. Acceptance of Terms
By accessing the AeroNexus website, engaging our services, or entering into a service agreement with AeroNexus Pte. Ltd. ("AeroNexus", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all drone services, training programmes, equipment rentals, consulting engagements, and digital products offered by AeroNexus. Additional terms may apply to specific services and will be outlined in individual service agreements or proposals.
2. Services Description
AeroNexus provides professional drone services and aerial intelligence solutions, including but not limited to:
- Aerial survey and mapping (orthomosaics, 3D models, volumetric analysis)
- Infrastructure and asset inspection
- AI-powered data processing and report generation
- Drone pilot training and certification programmes
- Drone equipment rental (with or without operator)
- Consulting and enterprise drone programme setup
Service scope, deliverables, timelines, and pricing are defined in individual project proposals or service agreements. AeroNexus reserves the right to modify service offerings at any time.
3. Client Responsibilities
When engaging AeroNexus services, clients are responsible for:
- Providing accurate site information, access permissions, and project requirements
- Obtaining necessary property access and landowner permissions for drone operations on their sites
- Informing AeroNexus of any known hazards, restricted areas, or special conditions at the survey or inspection site
- Ensuring that their use of AeroNexus deliverables complies with applicable laws and regulations
- Providing timely feedback and approvals as required for project progression
4. Pricing & Payment
All prices are quoted in Singapore Dollars (SGD) unless otherwise stated. Pricing is based on factors including project scope, site complexity, equipment requirements, and deliverable specifications.
- A deposit of 50% of the total project fee is required before work commences, unless otherwise agreed in writing
- The remaining balance is due within 14 days of deliverable completion and submission
- Training programme and rental fees are due in full before the service date
- Late payments may incur interest at a rate of 1.5% per month on the outstanding balance
- All prices are exclusive of GST (Goods and Services Tax), which will be charged at the prevailing rate where applicable
5. Intellectual Property
Unless otherwise specified in a service agreement:
- Raw aerial data (images, video, point clouds) captured during client engagements is owned by the client upon full payment
- AeroNexus retains ownership of all proprietary tools, software, AI models, report templates, and methodologies used in service delivery
- AeroNexus may retain anonymised or aggregated data for the purposes of improving our AI models and service quality, unless the client explicitly opts out in writing
- Training materials, course content, and certification resources are the intellectual property of AeroNexus and may not be reproduced without written permission
6. Limitation of Liability
AeroNexus provides services with reasonable skill and care. However:
- Our total liability for any claim arising from services shall not exceed the total fees paid by the client for the specific engagement in question
- AeroNexus is not liable for indirect, consequential, incidental, or punitive damages, including loss of profit, data, or business opportunity
- Aerial survey data accuracy is subject to environmental conditions, equipment specifications, and ground control point availability. AeroNexus does not guarantee specific accuracy levels unless explicitly stated in the service agreement
- AeroNexus is not liable for delays or failures caused by weather, regulatory restrictions, equipment malfunction, force majeure events, or circumstances beyond our reasonable control
7. Flight Operations & Safety
All AeroNexus drone operations are conducted in compliance with regulations set by the Civil Aviation Authority of Singapore (CAAS) and any other applicable aviation authorities. Our operational standards include:
- All pilots hold valid CAAS certifications and are covered by comprehensive liability insurance
- Pre-flight risk assessments and safety briefings are conducted for every mission
- AeroNexus reserves the right to postpone or cancel flight operations due to unsafe weather conditions, regulatory restrictions, or safety concerns without liability
- Clients must not interfere with flight operations or instruct pilots to operate outside of regulatory or safety parameters
8. Cancellation Policy
- More than 7 days before scheduled service: Full refund of deposit, less a 10% administrative fee
- 3-7 days before scheduled service: 50% of deposit refunded
- Less than 3 days before scheduled service: No refund of deposit
- Weather cancellations by AeroNexus: Mission rescheduled at no additional cost, or full refund provided
- Training programmes: Cancellations must be made at least 5 business days before the course start date for a full refund. Late cancellations forfeit 50% of the course fee
9. Confidentiality
Both parties agree to treat all non-public information shared during the course of an engagement as confidential. This includes project details, site information, aerial data, business strategies, and pricing. Confidentiality obligations survive the termination of any service agreement for a period of two (2) years.
10. Indemnification
The client agrees to indemnify and hold AeroNexus harmless from any claims, damages, or expenses arising from the client's breach of these terms, misuse of deliverables, or failure to provide accurate site information or access permissions.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
12. Amendments
AeroNexus reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated terms.
13. Contact
If you have any questions about these Terms of Service, please contact us:
- Email: legal@aeronexus.com
- Phone: +65 0000 0000
- Address: AeroNexus Pte. Ltd., Singapore